Return
Exchange
Refund

Exchange Policy 

At dezuf pk, we deal in a wide variety of “A to Z” products. Our goal is to provide you with a smooth shopping experience while maintaining a secure and fair process for everyone. Please review our structured exchange policy below:

 

1. Valid Reasons & Time Limits

We accept exchange requests under the following conditions:

      • Damaged, Defective, or Wrong Item: Must be reported within 24 hours of delivery.

      • Size or Color Change (Fashion/Apparel only): Must be reported within 24 days of delivery.

    2. The Golden Rule: Proof of Claim (Unboxing Video)

    For a safe and transparent process, an Unboxing Video is strictly required for claiming damaged, defective, or missing items.

        • The video must show the sealed parcel being opened from start to finish without any cuts or edits.

        • Requests for damaged items without an unboxing video will unfortunately not be entertained.

      3. Eligibility Conditions

      To qualify for an exchange, the product must be:

          • Unused, unwashed, and in the exact condition you received it.

          • In its original packaging with all tags, manuals, and accessories intact.

        4. Non-Exchangeable Items

        Due to hygiene and safety standards, the following items from our catalog cannot be exchanged unless they arrive damaged:

            • Cosmetics, skincare, and personal care items.

            • Undergarments and intimate wear.

            • Sale, clearance, or discounted items.

          5. How the Exchange Works

          1.Register Your Request

          Within the allowed time limit. Submit your exchange request through our Return/Exchange Portal or WhatsApp us at [+92 3156917678] with your Order ID, reason, and Unboxing Video/Pictures.

          2.Verification & Approval

           24-48 Hours. Our support team will review your proof. Once approved, you will receive instructions and the warehouse address for shipping.

          3.Dispatch the Item to Us

          Customer to bear shipping, unless it’s our fault. Securely pack the item and send it back to us. Note: If the exchange is due to a size/color preference, the customer pays for return shipping. If we sent a defective/wrong item, we cover the costs.

          4.Quality Check & Replacement:

          3 to 5 business days. Once we receive the returned item, our quality team will inspect it. After clearance, your new replacement item will be dispatched immediately.

           

          6. Shipping & Delivery Charges for Exchange To keep the process completely transparent, our shipping cost policy for exchanges is divided into two clear scenarios:

          • Company’s Fault (Wrong or Damaged Item Sent): If we accidentally deliver the wrong product, a defective item, or if something is missing from your order, we take full responsibility. You will not have to pay any return or delivery charges. We will cover all courier costs for the exchange.

          • Customer’s Choice (Size/Color Change or Preference): If you received the correct item exactly as ordered, but you wish to exchange it for a different size, color, or another product from our store, you will be responsible for bearing the courier delivery charges for sending the item back to us and for receiving the new parcel.

           

          Apply

          Return Policy

           At dezuf, we deal in a wide variety of “A to Z” products. If you are not completely satisfied with your purchase, our Return Policy is designed to be fair, transparent, and secure.

          1. Valid Reasons & Time Limits

          We accept return requests under the following conditions:

          Damaged, Defective, or Wrong Item: Must be reported within 24 hours of delivery.

          2. Proof of Claim (Unboxing Video)

          For a safe and transparent process, an Unboxing Video is strictly required to claim a return for damaged, defective, or missing items. The video must show the sealed parcel being opened from start to finish without any cuts.

          3. Eligibility Conditions

          To qualify for a return, the product must be:

          • Unused, unwashed, and in the exact condition you received it.

             

          • In its original packaging with all tags, manuals, and accessories intact.

             

          4. Non-Returnable Items

          Due to hygiene and safety standards, the following items cannot be returned unless they arrive damaged:

          • Cosmetics, skincare, and personal care items.

             

          • Undergarments and intimate wear.

             

          • Sale, clearance, or discounted items.

             

          5. How the Return Process Works

          1.Register Your Request:Within the allowed time limit.

          Submit your return request through our Return Portal or WhatsApp us at [+92 3156917678] with your Order ID, reason, and Unboxing Video/Pictures.

          2.Verification & Approval : 24-48 Hours.

          Our support team will review your proof. Once approved, you will receive the warehouse address to ship the parcel back.

          3.Dispatch the Item to Us:Customer bears shipping cost for change-of-mind.

          Securely pack the item and send it back via any reliable courier. Share the tracking slip with our team.

           

          Apply

          Refund Policy

          Once your returned item is received and inspected at our warehouse, your refund will be processed according to our Refund Policy below.

          1. Inspection & Approval We will notify you via email or WhatsApp once we have received your returned item. Our quality team will inspect it to ensure it meets our return conditions. We will then notify you of the approval or rejection of your refund.

          2. Refund Deductions & Shipping Charges To keep our process transparent, refund payouts are calculated based on the reason for the return:

          • Company’s Fault (Wrong or Damaged Item Sent): If we made a mistake, you will receive a 100% Full Refund of the product price, and we will also cover the return shipping costs you incurred.

          • Customer’s Choice (Change of Mind / Did Not Like): If you are returning an item simply because you changed your mind, the Advance Courier Payment (initial shipping fee paid during order placement) is non-refundable and will be deducted from your final refund amount. You are also responsible for the return courier charges.

          3. Refund Timeline & Payment Methods Once your refund is approved, it will be processed and transferred within 3 to 5 business days. Since we operate in Pakistan, we process refunds directly to your preferred local payment method:

          • Bank Transfer (IBAN)

          • EasyPaisa

          • JazzCash

          4. Late or Missing Refunds If you haven’t received a refund within the specified 3-5 business days:

          • First, check your bank account or mobile wallet again.

          • Contact your bank/wallet provider, as it may take some processing time before a refund is officially posted.

          • If you’ve done all of this and still have not received your refund, please contact us at [0315-6917678].

          Apply